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Maintenance contracts with SLA
Response times agreed in writing, scheduled preventive maintenance and intervention reports for management.
support and maintenance
Technical Support and IT Services
Specialised IT technical support: helpdesk, remote and on-site support, maintenance contracts with SLA, equipment repair and asset inventory.
Overview
Response times in writing, not as a promise
We provide specialised technical support in information technology, with response times agreed by contract. The difference between support that works and support that does not almost always comes down to the same thing: knowing how long it will take for someone to arrive.
We work on a per-call basis or under a maintenance contract. In a contract we set out in writing the response times, the scope covered, how often preventive maintenance happens, and the reports management receives.
- SLA agreed in the contract, with different priorities per fault type
- Most requests resolved remotely, without waiting for a visit
- Scheduled preventive maintenance instead of firefighting
- Backups tested by restoring them, not just configured
What we do
What's included
Each of these can be contracted on its own or as part of an integrated project.
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Helpdesk and remote support
Handling user requests with a ticket record, resolving remotely whatever does not need someone on site.
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On-site support
A technician on site for what cannot be fixed remotely — hardware, cabling, active equipment and peripherals.
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Equipment repair and replacement
Diagnosis and repair of computers, servers and printers, with parts supply and loan equipment.
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Inventory and asset management
Building and maintaining the IT equipment inventory, recording warranties and end-of-life dates.
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Backups and recovery
Configuring and periodically verifying backups. A backup that has never been tested is not a backup, so we test the restore.
Why choose Interdata
What sets us apart
Specialised technicians
Engineers experienced in projects of every size, from a 20-seat office to an industrial installation.
Tailored designs
Every installation is designed around the client’s needs, for efficiency and room to grow.
Certified materials
Cable, connectors, racks and accessories of proven quality, built to last.
Technical support
Assistance before, during and after the project, so the infrastructure keeps working.
Nationwide coverage
We deliver this service across Mozambique, from our bases in Maputo and Pemba.
- Maputo City
- Maputo Province
- Gaza
- Inhambane
- Sofala
- Manica
- Tete
- Zambezia
- Nampula
- Cabo Delgado
- Niassa
Frequently asked questions
Technical Support — common questions
What is the response time?
It depends on the contract. We set the times in writing, with different priorities for a broken printer and for a server that is down. Without a contract we attend in order of arrival.
Do you work per call, without a contract?
We do. A contract gives guaranteed response times and a lower price per visit, but we take one-off requests.
Do you provide remote support?
We do. A good share of requests are resolved remotely, which is faster for the client. We only send a technician when it is necessary.
Do you cover equipment bought elsewhere?
We do, provided it is identifiable and in working order. We survey it first and tell you what makes sense to include in a contract.
Do I get reports of what was done?
Yes. Every visit is recorded, and the contract includes periodic reports with the incident history and our recommendations.
Do you also handle backups?
We do, and we test the restore periodically. It is the part that tends to be forgotten until the day it is needed.
More than skills — we deliver results
Let's talk about your project
Tell us what you need. We reply within one business day with the next steps.